Shipping policy

SHIPPING INFORMATION

Delivery time

For same-day dispatch, orders must be placed by 11 a.m. ET; orders placed after 11 a.m. ET will ship on the next business day.

Please note that the domestic shipping times outlined above apply to the continental U.S. only, and delivery to Alaska and Hawaii may require an additional 2–5 business days due to carrier restrictions.

All orders placed at us.awake-mode.com will ship from our New Jersey warehouse.

We do not ship to PO Boxes. For security reasons all our shipments require a signature at delivery.

Please note that we cannot guarantee estimated delivery times during sales and busy holiday seasons and/or due to potential shipping delays. During busy sale periods, order dispatch may take between 3-5 business days.

If we have not delivered your order within 21 days from the estimated delivery date, excluding international orders, you have the right to cancel the order.

A.W.A.K.E Mode is not liable for incomplete deliveries however they may be caused, but we will make sure you receive the missing pieces as soon as possible. If we have not delivered the outstanding pieces within 21 days from the estimated delivery date, you are entitled to cancel the outstanding pieces from your order.

Orders placed at awake-mode.com

For US orders placed via our international site, awake-mode.com, shipments will be dispatched from our Belgium warehouse; A.W.A.K.E Mode covers customs duties and clearance fees, though any delays caused by customs remain beyond our control.

Please be advised that a tax identification number (social security number) is required by US Customs & Border Protection for all shipments valued at $2500 or more. Our logistics partner will contact the consignee to request the tax identification number prior to delivering the shipment. Failure to provide the necessary information for custom clearance will result in the parcel being returned to the warehouse.